Return and refund policy
1. Conditions of application
We take the needs of our customers very seriously, which is why we have a Returns and Refund Policy in place to protect their interests. This policy will also form part of our Terms of Service. If you follow the policy’s directives and are otherwise eligible for a return, we’ll happily assist you in resolving any conflicts that may come up during your purchase. You can only make a return request if the product hasn’t been used and is in the same condition as when you received it. It has to be in the original packaging as well
- Gift cards
- Downloadable software products
- Some health and personal care items
The customer agrees that they may only request a refund in these very specific cases:
- Customer has paid but did not receive the products they ordered or they received the wrong order.
- The product was damaged in transit
- If an item is delivered to your customer and it’s the wrong color size or otherwise, Honeysfashion offers a Return Shipping Label kit at no charge to you.
- The product that Customer receives is different from what the Honeysfashion provided in the product description.
- The customer has contacted Honeysfahion with their request for a return.
- This item has been delivered and is eligible for a refund within 24 hours of the order being placed.
- All questions or requests for refunds or returns should be sent to our customer service email. We’ll get back to you as soon as possible.
3. Customer changed his/her mind
Due to high returns for customers changing their minds, we cannot accept any of these.
4. Status of returned items
We want to make shopping a positive and hassle-free experience. In order to help you avoid any issues related to returns, please note the following: Customers should pack the products according to our Honseysfashion Shipping Policy regulations. Once the product has been bought and returned, it must include all accompanying accessories, VAT invoices, warranty stamps (if applicable), and be in the same condition as when first purchased. If a Customer is not satisfied with their purchase and wants to return it, they’re required to take video or photos of the product immediately upon its receipt as proof of complaint later on.
To make sure you have your questions answered, Honeysfashion will provide the following! (i) When the return has been acknowledged by Honeysfahion, or in some cases when the Seller has provided an offer with no return refund. (ii) If your order is eligible for a refund and Honeysfashion determines to give it to you.
For cases of immediate refunds, Honeysfahsion and the buyer will come to a mutual agreement on the refund amount, which cannot be less than 50% of the value of the product for which a return/refund request arises. This regulation is intended to prevent profiteering and ensure transparency and fairness during return and refund procedures.
6. Late or missing refunds
If your bank account is still empty and you haven’t gotten any refunds, reach out to our customer service team and they’ll be happy to help.
If you need specific details about your refund, contact your credit card company, as it can take some time for a refund to be posted.
Contact your bank. They usually have a delay before they complete the process, but it won’t be more than a few days.
If you’ve done all the above and still haven’t received your refund, please contact us at email
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 131 Linnview Dr Saint Louis MO 63129-3847 United States.
Still need help?
Contact us at email for questions related to refunds and returns.